Websites Directory | Knowledge Base | Add a URL | Contact Us | Terms & Conditions | Privacy Policy | FAQ
Terms and Conditions:
Terms applicable to use of the directory:
Website submission
1. All websites submitted to the directory must have off-line contact details comprising as a minimum both at time of submission and for the duration of the listing in the directory:-
2. The editor of the directory reserves the right to check the details at any time by utilising the details to establish contact or cross reference with entities such as the whois database etc.
- Full Mailing address visible online.
- Telephone contact details available online.
- Return policy accessible and visible online.
- NO adult content.
- Retailer of personalised products/supplies to the public.
3. The editor reserves the right to periodically check that listed sites are maintaining compliance with all requirements.
4. Websites found to be in violation of our terms of business can and will be removed from the directory regardless of whether they have a free or featured listing.
5. The editor reserves the right to refuse and reject submissions that do not meet the above criteria. Any fee's paid are non-refundable. It is the webmasters responsibility to ensure their site complies with the above criteria. If in doubt, CONTACT USAll testimonials submitted must be truthful and accurate. The user submitting the testimonial agrees and remains liable for any inaccuracies contained within the testimonial and exonerates the editor of the directory for any liability contained within the content.
The user submitting the testimonial declares he/she is not the owner of the site in question or connected with its operation in any way.
The editor of the directory reserves the right to not publish or censor any submitted testimonial that appears to be untrue in any way, libellous, continuing a dispute or defamatory language and/or contains any of the following; obscene language, sexually explicit language, profanity or objectionable content. This list is not exhaustive or exclusive.
The editor of the directory accepts there are always two sides to a dispute, and as such if a website owner feels a testimonial is inaccurate or unfairly represents the service they have provided they are encouraged to CONTACT US with details as to why the comments are inaccurate. If the editor agrees the testimonial may be censored or removed entirely at the discretion of the editor.
All parties accept by using this feature it is not a dispute resolution service or a forum for dispute resolution.
Review of websites and Products
Reviews of websites are conducted and written accurately and factually by the editor and will represent the service received from the site. The research may include ordering products from the website anonymously or the website owner freely submitting a representative sample of their goods free of charge. Where the website owner submits a sample the inclusion of the business name/logo into the finished article is perfectly acceptable. The purpose of the review article is not to find fault, As a paid service it is intended to highlight the good points and strengths of the product, company and service provided. If the website owner feels that the review does not portray the service provided in the transaction/site visit reviewed he/she should contact us with information as to why. The editor may at his/her discretion either amend, annotate, or replace the review. All parties agree by using this service, the editors decision is final.
Any goods sourced for the review will be photographed and appear on the review page.
The editor may at his/her discretion also include the review either wholly or in part in Blogs on other sites.
Payment Options
ezmousemat.com will accept payment by the following means,
Paypal (accepts all major cards)
Personal Cheque
Postal Order
Terms applicable to the Sale of goods (when offered):
Dispatch
ezmousemat.com work hard to dispatch all orders as fast as possible and in most cases orders received for stock items and paid for by midday are dispatched the same day. The latest your order will be dispatched is within 48hrs. If your order can't be dispatched within 48hrs you will be offered a refund of all monies paid if you would like to cancel your order
Delivery
Most orders are delivered via Royal Mail services. Displayed postage costs unless stated otherwise are for delivery to UK addresses by Royal Mail services. If you require another service or international delivery please arrange this via the 'contact us' page prior to ordering.
Returns Policy:
If you are unhappy with your item when it arrives whether it is due to defects or postal damages, in the first instance please email us ASAP. If ezmousemat.com don’t know its damaged we can't do anything about it.
ezmousemat.com always endeavours to rectify and resolve issues where at all humanly possible. If photos are attached to the email it helps enormously as we can also see exactly what the damage/defect is at the outset and helps avoid misunderstandings.
Online purchase:
1. These are covered by the distance selling regulations and grants you 7 days from receipt of your item to cancel your order/purchase. This needs to be done in writing or by email.
2. If you wish to return your order, please advise me within 7 days of receipt by email to obtain a reference number which must appear on the outer postal wrapping of the return, and ensure it is returned within 14 days of receipt. The item must be un-used and in its original, unopened packaging where supplied (excluding postal covering).
3. The items must arrive in re-saleable condition to qualify for refund under the distance selling regulations. Damaged returns will be rejected at point of delivery.
4. Used/opened items will only be accepted by prior written agreement and may be subject to a restocking fee to cover re-packing etc. This fee will be determined on a case by case basis.
5. Personalised or specially manufactured items are exempt from the ‘cooling of period’ legislation; however we will if the item is in original un-used condition and re-saleable (i.e. does not include a photo\picture of you or company logo) accept return of the item by prior written agreement only.
Auction format Sales on eBay, Pgbids & eBid etc:
These kinds of sales are not covered by the distance selling regulations, however in some cases return of non faulty or undamaged auction goods will be accepted by prior written consent on a case by case basis. Please be aware that the same conditions will be applied to this kind of return as for a Buy It Now item
Buy It Now sales on eBay, Pgbids & eBid etc:
These kinds of sales are covered by the Distance Selling Regulations and as such will be treated in the same manner as online purchases (see online purchase above)
Damaged Goods
If your item is damaged or faulty upon receipt, in the first instance email me with a description of the damage and if possible attach a picture of the damage, this may negate the need to return for inspection in some cases. Upon receipt of the damaged item, I will replace it (where possible) or refund the purchase price (Inc p&p) if a replacement is not available
Non Delivery
1. Where trackable/recorded delivery methods are used, if the courier or Royal Mail can provide a signature for delivery no refund will be given. If no signature can be produced up to 15 working days inclusive from posting, the item value + p&p will be refunded. Any refund prior to 15 days is discretionary and on a case by case basis.
2. Where non trackable / recorded delivery services are used items are not considered ‘lost’ for a period of 15 working days from posting. Any refund issued prior to 15 days is discretionary and on a case by case basis.
